Refund policy
Return and Refund Policy
We have a 30-day return request period for eligible items, which means you have 30 days after receiving your item to request a return.
Because Veloreah apparel is made to order, made-to-order or custom products are not eligible for return or exchange due to change of mind, incorrect size selection, or print-placement selection. Please review your size, print placement, shipping method, and delivery information carefully before submitting your order.
For eligible returns, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or request assistance, contact us at joslyndecheeks@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Do not send items back without contacting us first, as unauthorized returns may not be accepted.
You can always contact us with return questions at joslyndecheeks@gmail.com.
Damages, defects, misprints, wrong items, and delivery issues
Please inspect your order upon receipt.
If your item arrives damaged, materially defective, misprinted, or different from the product you ordered, contact us within 14 days of delivery. Please include your order number and clear photographs showing the issue so we can evaluate the claim.
If the issue is confirmed, we will make it right. Depending on the circumstances, the resolution may include a replacement, reprint, or refund at no additional cost to you.
Orders that arrive after an applicable guaranteed delivery date may also qualify for an appropriate resolution.
Exceptions / non-returnable items
Certain types of items cannot be returned, including:
- Made-to-order, custom, special-order, or personalized products, except when defective, damaged, misprinted, or incorrect
- Personal care goods
- Perishable goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
For Veloreah made-to-order apparel, we do not accept returns or exchanges solely because of:
- Change of mind
- Incorrect size selected by the customer
- Incorrect print placement selected by the customer
Please contact us if you have questions about whether a specific item is eligible.
Sale items may be designated as final sale where clearly stated at the time of purchase.
Exchanges
Because our apparel is made to order, we generally do not offer traditional exchanges for customer-selected size or print-placement changes.
If an item is defective, damaged, misprinted, or incorrect, contact us and we will determine the appropriate replacement, reprint, or refund.
For eligible non-custom merchandise, the fastest way to obtain a different item is to complete an approved return and place a separate order.
European Union 14-day cooling-off period
If merchandise is shipped into the European Union and applicable law provides you with a statutory cancellation or return right, those rights will apply notwithstanding this policy.
Where applicable, you may have the right to cancel or return an eligible order within 14 days without providing a reason. Items must generally be returned in the condition received, unworn or unused, with tags if applicable, in the original packaging, and with proof of purchase.
Certain custom, personalized, or otherwise exempt goods may not qualify for the statutory cooling-off period where permitted by applicable law.
Refunds
We will notify you when your return or claim has been reviewed and let you know whether a refund has been approved.
If approved, the refund will be issued automatically to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank, credit-card company, or payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since we approved your refund, contact us at joslyndecheeks@gmail.com.